Effective Date: [16/02/2026]

Sofodel (“Company”, “we”, “our”, or “us”) operates the website https://app.sofodel.com and provides various digital business and marketing services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access our website or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information depending on how you interact with our platform.

1.1 Personal Information

When you register, place an order, request a consultation, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Billing details
  • GST or registration details (if applicable)
  • Payment information (processed via secure third-party gateways)
  • Any information voluntarily submitted through forms, chat, or email

This information is collected to provide our services efficiently and maintain communication with you.

1.2 Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Usage analytics

This data helps us improve website performance and user experience.

2. Nature of Our Services

Sofodel provides digital services including but not limited to:

  • Website Development
  • Social Media Marketing
  • Graphic Design
  • Video Creation
  • GST & Company Registration Assistance
  • Digital Marketing & Business Consulting

We do not sell or ship any physical products. All services are delivered digitally via email, online platforms, or project management systems.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, manage, and deliver our digital services
  • To process payments and generate invoices
  • To communicate regarding project updates, service delivery, or support
  • To respond to inquiries or customer service requests
  • To personalize user experience
  • To improve website functionality and service offerings
  • To send promotional emails or marketing updates (with option to unsubscribe)
  • To comply with legal and regulatory obligations
  • To prevent fraud, misuse, or unauthorized access

We only use your information for legitimate business purposes.

4. Payment Information

Payments made on our platform are processed through secure third-party payment gateways. We do not store sensitive payment details such as full credit/debit card numbers on our servers. Payment processors follow industry-standard security practices.

5. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share information in the following situations:

  • With trusted service providers assisting in website hosting, payment processing, analytics, or technical support
  • With internal team members or project partners strictly for service execution
  • If required by law, regulation, court order, or legal process
  • To protect the rights, property, or safety of Sofodel or its users

All third parties are obligated to maintain confidentiality and data protection standards.

6. Data Security

We implement appropriate administrative, technical, and security measures to protect your personal information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Misuse

Despite our best efforts, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyze visitor behavior
  • Remember user preferences
  • Enhance overall browsing experience

You may disable cookies in your browser settings; however, some website features may not function properly.

8. Data Retention Policy

We retain personal information only for as long as necessary to:

  • Provide services
  • Maintain business records
  • Fulfill contractual obligations
  • Comply with legal requirements

Once information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request restriction of processing

To exercise any of these rights, you may contact us at:

📧 app@sofodel.com

We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms. We recommend reviewing their privacy policies separately.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Sofodel
Website: https://app.sofodel.com
Email: app@sofodel.com